Lead Qualification
Instantly screen inbound contacts, confirm match criteria, and log results.
00:00
A monday.com company
Harmony.ai is a managed voice AI platform for teams handling 500+ calls a month. White-glove implementation, live in days, every call transcribed and scored. Our own models, built for the phone.
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Harmony.ai vs Parloa
 |  | |
|---|---|---|
| Platform | ||
| Built for | Revenue teams: AI receptionist, AI SDR, scheduling | Enterprise AI Agent Management Platform for large contact centers across voice, chat, WhatsApp and Teams |
| Model | Our own models, built for the phone | Built on Microsoft Azure OpenAI Service (published) |
| Sounds human | Our own conversation models handle interruptions, timing and tone, so calls feel human | Low-latency neural voices (published); voice providers not named |
| Implementation | White-glove | Enterprise projects with simulation and evaluation before go-live; partner-led |
| Calling & scale | ||
| Latency | Sub-400ms median response | Not published |
| Concurrency | 1 to 10,000 parallel calls | Published customer example: 600 simultaneous calls |
| Telephony | Built-in telephony or bring your own trunks; buy, assign and retire numbers across regions from one inventory; port or forward | Integrates with Genesys, NICE, Five9 and carrier SIP; no numbers sold |
| Spam remediation | Number-reputation monitoring, automatic quarantine of flagged numbers, remediation, branded caller ID and local presence | Not published; inbound CX focus |
| IVR, screeners and gatekeepers | Navigates external phone trees, hold queues and human gatekeepers to reach the right party; DTMF both ways; voicemail detection and retry | Replaces inbound IVR with conversational routing; outbound IVR navigation not documented |
| Insight & improvement | ||
| Reporting | Funnel, call-flow and conversation analytics on 100% of calls; ask for a report in plain language and get it built on the spot | Insights and monitoring dashboards across the agent lifecycle |
| Self-improvement | Reasoning trace on every call, simulate changes on past calls, agent proposes knowledge-base updates you approve | Manual: Design, Test, Scale, Optimize lifecycle with simulations and runtime guardrails |
| Experimentation | A/B live or synthetic traffic, publish the winner, roll back; agent keeps what converts across a campaign | Simulations and evaluations; no traffic-split A/B documented |
| Pricing & compliance | ||
| Pricing | Plans start at $3K/month | Custom enterprise pricing; no public rate card |
| Compliance | SOC 2 Type II, HIPAA, GDPR, ISO 27001 | ISO 27001, SOC 2 Type I and II, PCI DSS, HIPAA, GDPR, DORA |
Parloa figures from parloa.com (site and knowledge hub), checked 9 Sep 2026. Parloa is a trademark of its owner. Harmony.ai is not affiliated with Parloa.
Hear it on your own use case.
Four quick questions, then we’ll configure an agent on your use case and let you listen before you commit to anything.
Built for revenue, not a toolkit
Inbound and outbound on one platform. The agent dials, qualifies, and books meetings in your CRM.
Implementation is included
White-glove setup, live in days. No engineering project to stand up telephony, models, and workflows.
Every call becomes data
Every call transcribed and scored. Warm transfers with context, PII redaction, TCPA and DNC aware.
Scale without a quota request
1 to 10,000 parallel calls. Sub-400ms median response at any volume.
Meet Siena, your AI assistant
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
