Two Harmony engineers reviewing live call waveforms on a studio wall display, seen through fluted glass

Platform

The voice AI platform built for production.

Harmony pairs a sub-400ms voice runtime with a visual agent builder, an orchestration layer for tools and CRM, and the deliverability and security posture enterprise revenue teams expect.

Agent Builder

Build agents in a visual canvas.

Compose call flows, prompts, tools and knowledge in a no-code builder, test them in live chat, and ship to production in days. Guided creation scaffolds the first draft. You refine it visually.

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Harmony Agent Builder call-flow canvas with a greeting step and reply branches

Harmony managed phone number fleet with branded caller ID preview

AI Dialer

Outbound dialing that runs itself.

Predictive, power and batch dialing at volume - with branded caller ID, number-reputation monitoring and DNC rules applied before the first dial. Scale outbound without a separate dialer vendor.

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Conversational IVR & Routing

Every inbound call, no phone tree.

Sub-400ms intent understanding answers the call, works out why the customer is calling, and routes them - or handles it end to end, with warm transfer to a human when it matters.

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Harmony call details: recording, AI summary and pre-call variables

Harmony conversation-flow analytics showing drop-off by call phase

AI Analytics

See what happens on every call.

Funnel, call-flow and conversation analytics with automated QA on 100% of calls - not a 2% sample. Every call recorded, transcribed, scored and searchable.

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Self-Improving

Agents that get better every week.

Inspect the reasoning behind any call, change it, simulate the result, and A/B test before it reaches production - the loop that turns calls into a smarter agent.

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Harmony self-improving analysis: ranked call drop-off causes with a recommended fix

Put voice AI to work this week.

Pick a use case, run a 30-minute demo, and ship a production agent - no telephony glue or developer assembly required.

Architecture

Built for the conversations that move money.

The decisions that let enterprise revenue teams put Harmony on live customer calls with confidence.

Sub-400ms median response

Voice, understanding and tool calls are tuned to keep replies under ~400ms - so conversations feel human, not robotic.

Per-customer data isolation

Logs, transcripts and embeddings stay siloed at the tenant level. Your data never trains another customer’s agent.

Enterprise security posture

Region-aware recording consent, PII redaction in transcripts, audit logs on every config change, and a SOC 2 path underway.