Platform
The voice AI platform built for production.
Harmony pairs a sub-400ms voice runtime with a visual agent builder, an orchestration layer for tools and CRM, and the deliverability and security posture enterprise revenue teams expect.
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Agent Builder
Build agents in a visual canvas.
Compose call flows, prompts, tools and knowledge in a no-code builder, test them in live chat, and ship to production in days. Guided creation scaffolds the first draft. You refine it visually.
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AI Dialer
Outbound dialing that runs itself.
Predictive, power and batch dialing at volume - with branded caller ID, number-reputation monitoring and DNC rules applied before the first dial. Scale outbound without a separate dialer vendor.
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Conversational IVR & Routing
Every inbound call, no phone tree.
Sub-400ms intent understanding answers the call, works out why the customer is calling, and routes them - or handles it end to end, with warm transfer to a human when it matters.
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AI Analytics
See what happens on every call.
Funnel, call-flow and conversation analytics with automated QA on 100% of calls - not a 2% sample. Every call recorded, transcribed, scored and searchable.
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Self-Improving
Agents that get better every week.
Inspect the reasoning behind any call, change it, simulate the result, and A/B test before it reaches production - the loop that turns calls into a smarter agent.
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Architecture
Built for the conversations that move money.
The decisions that let enterprise revenue teams put Harmony on live customer calls with confidence.
Sub-400ms median response
Voice, understanding and tool calls are tuned to keep replies under ~400ms - so conversations feel human, not robotic.
Per-customer data isolation
Logs, transcripts and embeddings stay siloed at the tenant level. Your data never trains another customer’s agent.
Enterprise security posture
Region-aware recording consent, PII redaction in transcripts, audit logs on every config change, and a SOC 2 path underway.