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The voice ai playbook
Field notes for the leaders, operators, and engineers driving AI transformation - what actually moves the number when voice AI hits production, what breaks at scale, and what your peers are shipping this quarter.
What Actually Breaks When You Run AI Outbound Calling at Volume
The hard part of AI outbound calling isn't the conversation model. It's everything that has to hold up at scale - telephony, deliverability, compliance, and the human handoff.
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The Sales Tool Graveyard in My CRM (and Where Voice AI Actually Earns Its Seat)
I've bought more sales tools than I can defend in a budget review. Here's what actually stuck - and where voice AI fits.
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What an AI SDR Actually Does (And the Three Jobs I'd Never Hand It)
The pitch is "fire your SDR team." The reality is narrower and more useful - here's what AI SDRs actually do well.
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More Calls, Same Team: What AI Outreach Actually Changes
The bottleneck in outreach was never the dialing. It was the gap between intent and the rep who could close.
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The Marketing AI Tool Nobody Demos: Voice That Actually Calls Your Leads
Most AI marketing tools help you make more stuff. The one that moved my numbers picked up the phone.
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Your Calls Already Know What's Wrong. You're Just Not Listening.
Most QA programs grade a handful of calls and call it data. The phone line is the densest signal you have - if you actually read it.
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What Insurance Taught Me About Where AI Calling Actually Belongs
Insurance is the vertical that punishes a bad phone call hardest - which is exactly why it's the right place to find AI's real limits.
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What I Wish More Insurance Teams Knew About Speed-to-Lead
In insurance, the first agent to call usually wins the policy - and most teams are losing on response time, not on price.
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What I Learned Putting AI on Our Order Verification Calls
Verification calls look like the easiest thing to automate and turn out to be one of the most interesting tests of voice AI.
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