Trust center
Security and privacy, built into every call.
harmony.ai runs voice for revenue teams in regulated industries. Security, privacy, and compliance aren’t a box we tick at the end - they’re built into the platform, the infrastructure, and every call we make on your behalf.
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Architecture
How we keep your data safe.
The engineering decisions behind every harmony.ai customer's security posture.
End-to-end encryption
TLS 1.3 in transit. AES-256 at rest. Customer-managed keys on Enterprise.
Per-tenant isolation
Logs, transcripts, embeddings - siloed at the tenant level. No cross-customer training.
Data residency
US, EU, and APAC regions. You choose where transcripts and recordings live.
Sub-processor transparency
Full list published, 30-day notice on changes.
Penetration testing
Annual third-party pen-test. Latest summary available under NDA.
Vulnerability disclosure
Public vulnerability disclosure program. Bounties for critical findings.
SSO & access control
SAML single sign-on, role-based access, and least-privilege admin permissions across the platform.
Call data controls
Configurable retention windows, PII/PHI redaction, and deletion on request for every recording and transcript.
Run voice AI in your regulated environment.
Book 20 minutes - we’ll walk your security team through the architecture and share reports under NDA.
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Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
SOC Type 2
We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.
GDPR
With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.
HIPAA
We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.
ISO 27001
Harmony is fully certified with ISO 27001, the internationally recognized standard for information security management.