Contact center automation that scales calls, not headcount.
The conversational AI platform for contact centers. Layer it on the CCaaS you already run - Genesys, NICE, Five9, Amazon Connect - or go greenfield: inbound deflection, outbound campaigns, and after-hours overflow in 40+ languages. One agent, one audit trail.
Containment
Cost per contact
CSAT
Harmony handles tier-1 calls end to end on the CCaaS you already run, contains the routine, and escalates the rest with full context - without adding seats.
From the first dial to a live handoff - your AI voice agent runs the whole call on your scripts and rules.
→
Route
Replaces phone-tree IVR with conversational routing - callers say what they need, the agent picks the right path.
→
Resolve
Handles tier-1 intents end-to-end - balance, status, basic troubleshooting - with your data.
→
Escalate
Hands the rest to the right human queue with the conversation history attached.
→
Report
Post-call analysis, automated QA scoring, and conversation intelligence - exported to your data warehouse.
Capabilities
Everything the agent does on the call,
built in.
Thousands of concurrent calls
Scale a campaign up or down in minutes - concurrency is software, not headcount.
Smart routing & IVR traversal
Routes callers by intent inbound, and navigates external phone trees and hold queues on outbound to reach the right party.
Hot transfer with context
Warm prospects move to a rep mid-call, with intent, notes, and transcript attached.
Call analytics & QA
Every call recorded, transcribed, dispositioned, and QA-scored - searchable by campaign.
Learns across calls
A/B-tests openings and flows across the campaign and keeps what converts.
Frequently asked questions
What is contact center automation?
Can AI really replace phone-tree IVR?
How much call volume can it handle?
Will it work with our CCaaS platform?
Is this an AI call center replacement or a layer on my CCaaS?
Does it cover outbound campaigns too?
How does it handle escalations to human agents?
How fast can we go live?
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
SOC Type 2
We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.
GDPR
With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.
HIPAA
We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.
ISO 27001
Harmony is fully certified with ISO 27001, the internationally recognized standard for information security management.