Industry · Telecom
Voice AI for telecom - save churn, win back, upsell.
Voice AI built for carriers - running churn-save outreach, win-back campaigns, upgrade and cross-sell plays, and new activations at thousands of concurrent calls, 24/7.
Containment
Cost per call
Retention / save
Voice AI for telecom is an AI phone agent that calls subscribers before they churn, re-engages lapsed lines, runs new-activation and upgrade outreach, and routes warm prospects to a specialist - all at the throughput a BSS-connected dialer can sustain. The problem: every carrier has the data to know who’s at risk, but not the agent capacity to act on it fast enough to matter.
Built around the conversations your buyers actually have.
The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
Explore the platform›Capabilities
Everything the agent does on the call,
built in.
Thousands of concurrent calls
Scale a campaign up or down in minutes - concurrency is software, not headcount.
Hot transfer with context
Warm prospects move to a rep mid-call, with intent, notes, and transcript attached.
Call analytics & QA
Every call recorded, transcribed, dispositioned, and QA-scored - searchable by campaign.
Voicemail detection & retry cadence
Detects answering machines, drops your approved voicemail, and schedules retries automatically inside approved calling windows.
Number reputation & list hygiene
Manages spam labels on your outbound numbers, and dedupes and suppresses list records beyond DNC before the first dial.
Frequently asked questions
What is voice AI for telecom carriers?
Can AI handle carrier-scale churn-save calls?
How does it handle win-back and new-activation outreach?
Is TCPA compliance built in for carrier outbound?
Does it integrate with BSS/OSS and CRM systems?
How quickly can we go live?
How does voice AI reduce telecom churn?
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
SOC Type 2
We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.
GDPR
With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.
HIPAA
We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.
ISO 27001
Harmony is fully certified with ISO 27001, the internationally recognized standard for information security management.