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Platform · AI Analytics

See what happens on every call.

Funnel, call-flow and conversation analytics with automated QA on 100% of calls - not a 2% sample. Every call recorded, transcribed, scored and searchable.

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What you get

Conversation analytics, built in.

Stop guessing from a handful of reviewed calls. Measure all of them.

Funnel & call-flow analytics

See where conversations convert and where they drop, step by step.

Automated QA on 100% of calls

Script adherence, hallucination flags and missed-objection detection on every call.

Transcripts & recordings

Every call transcribed with extracted fields and outcome, fully searchable.

Conversation intelligence

Surface objections, intents and themes across thousands of calls.

Dashboards

Volume, connect rate, qualification and conversion at a glance.

Searchable history

Filter and investigate any call by campaign, outcome or disposition.

How it works

From raw calls to decisions.

01

Capture

Record, transcribe and extract fields from every call.

02

Score

Auto-QA grades adherence, accuracy and outcomes.

03

Improve

Feed what you learn straight back into the agent.

Put analytics on your own calls.

We’ll run Harmony’s analytics over a sample of your conversations and walk you through what it surfaces.

Ship a voice agent this week

No telephony glue or developer assembly required. Pick your use case, test your scenario, and deploy to production this week.

Talk to a harmony service expert

Share a few details and our team will follow up


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