AI Analytics

See what happens on every call.

Funnel, call-flow and conversation analytics with automated QA on 100% of calls - not a 2% sample. Every call recorded, transcribed, scored and searchable.

AI Analytics funnel: how many calls reach each step and where callers drop off

What you get

Conversation analytics, built in.

Stop guessing from a handful of reviewed calls. Measure all of them.

Woman on a customer call at her desk, one of the conversations AI Analytics records, scores and searches

01

Funnel & call-flow analytics

See where conversations convert and where they drop, step by step.

02

Automated QA on 100% of calls

Script adherence, hallucination flags and missed-objection detection on every call.

03

Transcripts & recordings

Every call transcribed with extracted fields and outcome, fully searchable.

04

Conversation intelligence

Surface objections, intents and themes across thousands of calls.

05

Dashboards

Volume, connect rate, qualification and conversion at a glance.

06

Searchable history

Filter and investigate any call by campaign, outcome or disposition.

From raw calls to decisions

  1. Capture: Record, transcribe and extract fields from every call.
  2. Score: Auto-QA grades adherence, accuracy and outcomes.
  3. Improve: Feed what you learn straight back into the agent.

Everything your agent needs to run the call

Smart Routing & IVR Traversal

Understands inbound intent in under 200ms and navigates complex phone trees to reach the right stakeholder.

AI Dialer

Predictive, power, and batch dialing so your agent works outbound at volume.

Branded Caller ID

Your name on every dial, so more of your calls actually get picked up.

Call Analytics & QA

Every call scored and exportable. See what closes and what doesn't.

Voice AI for revenue teams, answered.

Software that holds a real phone conversation - it listens, understands and responds in the moment, instead of pushing callers through a phone tree. For a revenue team that means inbound calls get answered, leads get qualified and meetings get booked without anyone waiting on a rep to pick up the phone.

Both, by design. The AI runs the outreach - dialing, qualifying, follow-ups - and a human closes: when a prospect is warm and ready, the agent hot-transfers them live to your rep. By default the agent tells people it is an AI, and you can change that disclosure to fit your business and the rules in your country.

Days, not quarters. You point Harmony at a number, build the agent against the script your team already uses, then listen to test calls until it sounds right. There is nothing to install and you keep your existing telephony, which is what removes most of the usual wait.

That depends far more on how the agent is configured than on the technology. Harmony gives you the controls compliance teams ask for - disclosure at the top of the call, consent capture, recording rules that vary by region, and a full transcript and audit trail for every conversation. Tell us which obligations apply to you and we will walk through the Trust Center together.

Those are developer toolkits for assembling a voice bot; Harmony is a system for running revenue calls. We train our own model for the phone rather than stitching a stack together, which is how we hold responses under 200ms, and every call feeds back so the agent gets sharper instead of staying static. The dialer, routing, analytics and CRM write-back come in one place rather than being wired up by you.

Yes, and you keep the numbers you already have. Harmony runs on your existing telephony and writes back to your CRM, so dispositions, transcripts and booked meetings land on the record without anyone copying them across. If your stack is not on the integrations list we will connect it through the API.

Put analytics on your own calls.

We'll run Harmony.ai's analytics over a sample of your conversations and walk you through what it surfaces.