
AI Analytics
See what happens on every call.
Funnel, call-flow and conversation analytics with automated QA on 100% of calls - not a 2% sample. Every call recorded, transcribed, scored and searchable.

What you get
Conversation analytics, built in.
Stop guessing from a handful of reviewed calls. Measure all of them.

01
Funnel & call-flow analytics
See where conversations convert and where they drop, step by step.
02
Automated QA on 100% of calls
Script adherence, hallucination flags and missed-objection detection on every call.
03
Transcripts & recordings
Every call transcribed with extracted fields and outcome, fully searchable.
04
Conversation intelligence
Surface objections, intents and themes across thousands of calls.
05
Dashboards
Volume, connect rate, qualification and conversion at a glance.
06
Searchable history
Filter and investigate any call by campaign, outcome or disposition.
Everything your agent needs to run the call
Smart Routing & IVR Traversal
Understands inbound intent in under 200ms and navigates complex phone trees to reach the right stakeholder.
AI Dialer
Predictive, power, and batch dialing so your agent works outbound at volume.
Branded Caller ID
Your name on every dial, so more of your calls actually get picked up.
Call Analytics & QA
Every call scored and exportable. See what closes and what doesn't.
Voice AI for revenue teams, answered.

Put analytics on your own calls.
We'll run Harmony.ai's analytics over a sample of your conversations and walk you through what it surfaces.

