Platform · Conversational IVR & Routing
Conversational IVR that routes every inbound call.
Replace phone-tree menus with sub-400ms intent understanding. Harmony answers, understands why someone is calling, and routes - or handles it end to end.
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What you get
No menus. Just the right outcome.
Understand the caller in natural language and send them where they need to go.
Intent routing
Understands the caller’s reason in plain language and sends them to the right place.
Sub-400ms response
Replies land in under ~400ms, so it never feels like an IVR.
Routing rules
Decide what gets handled by AI, by a team, or by a specific rep.
Warm transfer to humans
Hands off with a three-bullet context summary when confidence is low or a human is required.
After-hours coverage
Answer, capture and schedule callbacks when no human is available.
Multilingual
Detect and respond in around 40 languages on the same line.
How it works
Every inbound call, in three beats.
01
Answer
Pick up instantly, any hour, in the caller’s language.
02
Understand
Work out why they’re calling from natural speech.
03
Route or handle
Send to the right place - or resolve it on the call.