Conversational IVR & Routing

Conversational IVR that routes every inbound call.

Replace phone-tree menus with under-200ms intent understanding. Harmony.ai answers, understands why someone is calling, and routes - or handles it end to end.

Conversational IVR call details with the AI summary, transcript and pre-call variables

What you get

No menus. Just the right outcome.

Understand the caller in natural language and send them where they need to go.

Woman on an inbound call at her desk, routed to the right place without a phone menu

01

Intent routing

Understands the caller's reason in plain language and sends them to the right place.

02

Under-200ms response

Replies land in under 200ms, so it never feels like an IVR.

03

Routing rules

Decide what gets handled by AI, by a team, or by a specific rep.

04

Warm transfer to humans

Hands off with a three-bullet context summary when confidence is low or a human is required.

05

After-hours coverage

Answer, capture and schedule callbacks when no human is available.

06

Every call on the record

Full transcript, detected intent and the routing decision, searchable on 100% of calls.

Every inbound call, in three beats

  1. Answer: Pick up instantly, any hour, on every line.
  2. Understand: Work out why they're calling from natural speech.
  3. Route or handle: Send to the right place - or resolve it on the call.

Everything your agent needs to run the call

Smart Routing & IVR Traversal

Understands inbound intent in under 200ms and navigates complex phone trees to reach the right stakeholder.

AI Dialer

Predictive, power, and batch dialing so your agent works outbound at volume.

Branded Caller ID

Your name on every dial, so more of your calls actually get picked up.

Call Analytics & QA

Every call scored and exportable. See what closes and what doesn't.

Voice AI for revenue teams, answered.

Software that holds a real phone conversation - it listens, understands and responds in the moment, instead of pushing callers through a phone tree. For a revenue team that means inbound calls get answered, leads get qualified and meetings get booked without anyone waiting on a rep to pick up the phone.

Both, by design. The AI runs the outreach - dialing, qualifying, follow-ups - and a human closes: when a prospect is warm and ready, the agent hot-transfers them live to your rep. By default the agent tells people it is an AI, and you can change that disclosure to fit your business and the rules in your country.

Days, not quarters. You point Harmony at a number, build the agent against the script your team already uses, then listen to test calls until it sounds right. There is nothing to install and you keep your existing telephony, which is what removes most of the usual wait.

That depends far more on how the agent is configured than on the technology. Harmony gives you the controls compliance teams ask for - disclosure at the top of the call, consent capture, recording rules that vary by region, and a full transcript and audit trail for every conversation. Tell us which obligations apply to you and we will walk through the Trust Center together.

Those are developer toolkits for assembling a voice bot; Harmony is a system for running revenue calls. We train our own model for the phone rather than stitching a stack together, which is how we hold responses under 200ms, and every call feeds back so the agent gets sharper instead of staying static. The dialer, routing, analytics and CRM write-back come in one place rather than being wired up by you.

Yes, and you keep the numbers you already have. Harmony runs on your existing telephony and writes back to your CRM, so dispositions, transcripts and booked meetings land on the record without anyone copying them across. If your stack is not on the integrations list we will connect it through the API.

Hear conversational IVR on your call flows.

Bring your inbound scenarios and we'll show Harmony.ai answering, understanding and routing in real time.