
Conversational IVR & Routing
Conversational IVR that routes every inbound call.
Replace phone-tree menus with under-200ms intent understanding. Harmony.ai answers, understands why someone is calling, and routes - or handles it end to end.

What you get
No menus. Just the right outcome.
Understand the caller in natural language and send them where they need to go.

01
Intent routing
Understands the caller's reason in plain language and sends them to the right place.
02
Under-200ms response
Replies land in under 200ms, so it never feels like an IVR.
03
Routing rules
Decide what gets handled by AI, by a team, or by a specific rep.
04
Warm transfer to humans
Hands off with a three-bullet context summary when confidence is low or a human is required.
05
After-hours coverage
Answer, capture and schedule callbacks when no human is available.
06
Every call on the record
Full transcript, detected intent and the routing decision, searchable on 100% of calls.
Everything your agent needs to run the call
Smart Routing & IVR Traversal
Understands inbound intent in under 200ms and navigates complex phone trees to reach the right stakeholder.
AI Dialer
Predictive, power, and batch dialing so your agent works outbound at volume.
Branded Caller ID
Your name on every dial, so more of your calls actually get picked up.
Call Analytics & QA
Every call scored and exportable. See what closes and what doesn't.
Voice AI for revenue teams, answered.

Hear conversational IVR on your call flows.
Bring your inbound scenarios and we'll show Harmony.ai answering, understanding and routing in real time.

