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Harmony
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Answer every hotel booking call. Win the direct reservation.

Voice AI captures inbound reservations, recovers voicemail calls, and upsells upgrades, helping your front desk close more direct revenue 24/7.

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A monday.com company - Trusted by revenue teams worldwide

honeycomb
Universal Business Solutions
monday.com
bettermove
Dark Horse
honeycombUniversal Business Solutionsmonday.combettermoveDark Horse
Painted hand ringing a gold concierge bell on a marble column: every guest call answered

Voice AI for Hospitality,
if it runs on a phone call, Harmony can make it.

Voice AI for hospitality instantly answers reservation calls, checks availability, upsells upgrades, and re-engages unconfirmed guests. It handles service requests without distracting your team. Missed calls mean lost bookings to competitors or OTAs.

Every unanswered call is a booking that went to a competitor.

Calls answered
95%
Direct bookings
+15%
Guest CSAT
94%

Built around the conversations your guests actually have.

The plays your team runs every day - handled end to end by an AI voice agent built for your industry.

  1. 01

    Capture every reservation call

    Answer inbound booking calls 24/7, check availability, and confirm the reservation before the guest hangs up.

  2. 02

    Recover missed and abandoned bookings

    Call back guests who reached voicemail or dropped off mid-booking - automatically, within minutes.

  3. 03

    Upsell on every confirmation call

    Offer room upgrades, spa packages, or early check-in on every confirmation call - consistently.

  4. 04

    Post-stay win-back and rebooking

    Re-engage recent guests with a personalized outreach call to drive repeat direct bookings and loyalty.

Natural interruptions, tone, and timing. Your prospects won't be talking to a robot.

Purpose-built for revenue teams - qualification, booking, follow-ups. Not a generic voice platform bent into shape.

Sub-200ms responses, grounded in your data. No hallucinations, no awkward pauses.

You decide what your agent says, when it escalates, and where the guardrails are. Test every change before it ships.

Everything your agent needs to run the call

Smart Routing & IVR Traversal

Understands inbound intent in under 200ms and navigates complex phone trees to reach the right stakeholder.

AI Dialer

Predictive, power, and batch dialing so your agent works outbound at volume.

Call Analytics & QA

Every call scored and exportable. See what closes and what doesn't.

Branded Caller ID

Your name on every dial, so more of your calls actually get picked up.

Voice AI for revenue teams, answered.

Voice AI for hospitality is an AI phone agent that answers reservation and booking calls in your brand voice, confirms availability, upsells upgrades, and routes callers to a human when needed - operating 24/7 without staffing gaps.

Yes. Harmony.ai handles the full reservation conversation - checking availability against your booking system, confirming the booking, and collecting guest details - then logs everything back into your system of record. No card details are captured on the call - guests complete payment through your secure booking flow.

When a call goes to voicemail or a caller drops before confirming, Harmony.ai triggers an outbound call-back within minutes - re-engaging the guest before they book with a competitor or an OTA.

Yes - deterministic call flows mean your upsell logic (upgrade offers, early check-in, spa packages) runs on every reservation call, consistently, without depending on which staff member answered.

We integrate with your PMS, booking engine, CRS, or POS through their APIs - building the specific connection your property needs, fast. We don't operate from a fixed connector list.

Yes. Harmony.ai supports TCPA-aware outbound with consent checks and calling-window controls. SOC 2 Type II certified; GDPR-ready frameworks are in place.

Yes. Harmony.ai provides AI hotel phone answering around the clock - every booking call answered in your brand voice, availability checked against your PMS, and the reservation confirmed before the guest hangs up. After-hours and peak-time calls no longer go to voicemail, and your front desk steps in only when a human touch matters.

Enterprise-grade security

Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.

SOC Type 2

We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.

GDPR

With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.

HIPAA

We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.

ISO 27001

Harmony.ai is fully certified with ISO 27001, the internationally recognized standard for information security management.

SOC Type 2

We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.

GDPR

With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.

HIPAA

We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.

ISO 27001

Harmony.ai is fully certified with ISO 27001, the internationally recognized standard for information security management.

AI Sales Agents that converts

The voice AI platform revenue teams actually keep.

Built for revenue conversations, not just call handling. Talk to our team of Voice AI experts and see what the brain behind the voice can do for your pipeline.

Talk to a Voice AI expert

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