Industry · Hospitality
Answer every hotel booking call. Win the direct reservation.
Voice AI that captures every inbound reservation, recovers the calls that go to voicemail, and upsells upgrades - so your front desk closes more direct revenue, around the clock.
Calls answered
Direct bookings
Guest CSAT
Voice AI for hospitality is an AI phone agent that answers reservation calls instantly, qualifies room or table availability, upsells upgrades, and re-engages guests who never confirmed. It handles guest-service requests when needed, without pulling your team off the floor. The problem: every call your desk can't answer is a direct booking lost to a competitor or an OTA.
Built around the conversations your buyers actually have.
The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
Explore the platform›Capabilities
Everything the agent does on the call,
built in.
Branded caller ID & local presence
Show your name on the device, or dial from local numbers matched to the prospect's area code.
Smart routing & IVR traversal
Routes callers by intent inbound, and navigates external phone trees and hold queues on outbound to reach the right party.
Call analytics & QA
Every call recorded, transcribed, dispositioned, and QA-scored - searchable by campaign.
24/7 always-on coverage
Answers every call through nights, weekends, and overflow at full quality, so nothing rolls to voicemail after hours.
Books & reschedules appointments
Confirms, books, and reschedules against your calendar during the call, and follows up on no-shows automatically.
Frequently asked questions
What is voice AI for hotels and restaurants?
Can AI actually take a hotel or restaurant reservation?
How does it recover missed or abandoned booking calls?
Can it upsell room upgrades and packages on the call?
Does it integrate with our PMS or reservation system?
Is outbound calling (win-back, reminders) compliant?
Can AI answer your hotel's phones 24/7?
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
SOC Type 2
We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.
GDPR
With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.
HIPAA
We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.
ISO 27001
Harmony is fully certified with ISO 27001, the internationally recognized standard for information security management.