AI customer service that resolves calls end-to-end.
When peak load hits, harmony.ai answers, resolves end-to-end where it can, and routes the rest to a human - with the conversation history attached.
Resolution rate
Containment
Support cost
Harmony resolves the common questions on the first call, keeps full context, and escalates only what truly needs a human - cutting cost without cutting CSAT.
From the first dial to a live handoff - your AI voice agent runs the whole call on your scripts and rules.
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Identify and verify
Identifies the caller, verifies against your system, and pulls their context.
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Understand intent
Captures what they need in their own words - not a phone-tree menu.
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Resolve end-to-end
Handles tier-1 questions - status, balance, hours, basic troubleshooting - with your data.
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Escalate with context
When it can't, routes to the right human queue with the conversation history attached.
Capabilities
Everything the agent does on the call,
built in.
Thousands of concurrent calls
Scale a campaign up or down in minutes - concurrency is software, not headcount.
Smart routing & IVR traversal
Routes callers by intent inbound, and navigates external phone trees and hold queues on outbound to reach the right party.
Call analytics & QA
Every call recorded, transcribed, dispositioned, and QA-scored - searchable by campaign.
Learns across calls
A/B-tests openings and flows across the campaign and keeps what converts.
24/7 always-on coverage
Answers every call through nights, weekends, and overflow at full quality, so nothing rolls to voicemail after hours.
Frequently asked questions
What is AI customer service?
Can AI really deflect tier-1 calls?
How does it handle questions it can't answer?
Will callers be frustrated talking to AI?
Will it work with our contact-center platform?
Does it handle peak load?
How fast can we go live?
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
SOC Type 2
We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.
GDPR
With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.
HIPAA
We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.
ISO 27001
Harmony is fully certified with ISO 27001, the internationally recognized standard for information security management.