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AI customer service that resolves calls end-to-end.

When peak load hits, Harmony.ai answers, resolves end-to-end where it can, and routes the rest to a human - with the conversation history attached.

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A monday.com company - Trusted by revenue teams worldwide

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70%Resolution rate
60%Containment
-55%Support cost

Customers hate waiting; agents hate repeating.

Harmony resolves the common questions on the first call, keeps full context, and escalates only what truly needs a human - cutting cost without cutting CSAT.

Every step of the call handled end to end

From the first dial to a live handoff - your AI voice agent runs the whole call on your scripts and rules.

01

Identify and verify

Identifies the caller, verifies against your system, and pulls their context.

02

Understand intent

Captures what they need in their own words - not a phone-tree menu.

03

Resolve end-to-end

Handles tier-1 questions - status, balance, hours, basic troubleshooting - with your data.

04

Escalate with context

When it can't, routes to the right human queue with the conversation history attached.

Frequently asked questions

AI customer service is an AI phone agent that resolves tier-1 questions end-to-end - order status, account balances, hours, basic troubleshooting - and escalates everything else to a human with the full conversation attached. Harmony.ai runs it on our own model, built to handle service calls like your best agent.

Yes - for tier-1 questions like status checks, balances, hours, and basic troubleshooting, Harmony.ai resolves them end-to-end. Actual deflection rate varies by your intent mix; we scope it against your top intent on the first call and tell you what's realistic before you commit.

It escalates to a human agent with the full conversation history and caller context attached - so the rep walks in informed.

No - because the agent responds in sub-200ms and resolves the call instead of trapping the caller in a phone tree. Friction comes from bad IVR, not from natural conversation.

Yes - whatever you run (Genesys, NICE, Five9, Amazon Connect), we build the integration your team needs, fast - no fixed connector list to wait on.

Yes - the agent handles thousands of concurrent calls: Black Friday spikes, outages, and weekend overflow without adding seats.

Most teams go live in days for a single use case; complex deployments take about two weeks. We scope one intent, integrate your stack, tune on your scripts, then launch.

Enterprise-grade security

Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.

SOC Type 2

We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.

GDPR

With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.

HIPAA

We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.

ISO 27001

Harmony.ai is fully certified with ISO 27001, the internationally recognized standard for information security management.

SOC Type 2

We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.

GDPR

With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.

HIPAA

We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.

ISO 27001

Harmony.ai is fully certified with ISO 27001, the internationally recognized standard for information security management.

See AI Customer Service work a live tier-1 call.

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The voice AI platform revenue teams actually keep.

Built for revenue conversations, not just call handling. Talk to our team of Voice AI experts and see what the brain behind the voice can do for your pipeline.

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