The AI receptionist that runs your front desk.
harmony.ai runs your main line - answers on the first ring, resolves common questions, books appointments on the spot, and routes the rest to the right person.
Calls answered
Handoff rate
CSAT
Harmony answers every line instantly, books and routes on the call, and hands off with full context - 24/7, no hold music, no voicemail.
From the first dial to a live handoff - your AI voice agent runs the whole call on your scripts and rules.
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Answers on the first ring
Picks up your main line instantly - business hours, lunch rush, or after close. No hold queue, no voicemail.
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Resolves the routine questions
Hours, directions, services, prep instructions - answered from your approved flows, the same way every time.
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Books the appointment live
Reads your real-time availability, books, reschedules, or confirms - then sends the confirmation before the caller hangs up.
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Routes the rest with context
Hot-transfers callers to the right person with everything they already said - no one has to repeat themselves.
Capabilities
Everything the agent does on the call,
built in.
Branded caller ID & local presence
Show your name on the device, or dial from local numbers matched to the prospect's area code.
Smart routing & IVR traversal
Routes callers by intent inbound, and navigates external phone trees and hold queues on outbound to reach the right party.
Hot transfer with context
Warm prospects move to a rep mid-call, with intent, notes, and transcript attached.
Call analytics & QA
Every call recorded, transcribed, dispositioned, and QA-scored - searchable by campaign.
24/7 always-on coverage
Answers every call through nights, weekends, and overflow at full quality, so nothing rolls to voicemail after hours.
Frequently asked questions
What is an AI receptionist?
How is an AI receptionist different from an AI answering service?
Can a virtual receptionist book appointments?
Does it work with our existing phone number?
What happens when a caller needs a human?
Can it answer several calls at once?
How fast can we go live?
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
SOC Type 2
We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.
GDPR
With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.
HIPAA
We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.
ISO 27001
Harmony is fully certified with ISO 27001, the internationally recognized standard for information security management.