Lead Qualification
Instantly screen inbound contacts, confirm match criteria, and log results.
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A monday.com company
Harmony.ai vs PolyAI: built for revenue calls, not only customer service.
Harmony.ai is a managed voice AI platform for teams handling 500+ calls a month. White-glove implementation, live in days, every call transcribed and scored. Our own models, built for the phone.
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Harmony.ai vs PolyAI
 | PolyAI | |
|---|---|---|
| Platform | ||
| Built for | Revenue teams: AI receptionist, AI SDR, scheduling | Enterprise customer-service voice agents for contact centers in hospitality, financial services, healthcare, insurance, retail, telecom, travel and utilities |
| Model | Our own models, built for the phone | Own dialog models: Dialog-RSN-1 and Dialog-RAVEN-3.5 (published) |
| Sounds human | Our own conversation models handle interruptions, timing and tone, so calls feel human | 75 languages at native-speaker quality (published); voice providers not named |
| Implementation | White-glove | PolyAI builds custom agents, or self-serve in Agent Studio from no-code to full code; per-minute price includes maintenance and 24/7 support (published) |
| Calling & scale | ||
| Latency | Sub-200ms median response | Under 300ms model response on Dialog-RSN-1; 280 to 600ms cascade on Dialog-RAVEN-3.5 (published) |
| Concurrency | 1 to 10,000 parallel calls | Not published |
| Telephony | Built-in telephony or bring your own trunks; buy, assign and retire numbers across regions from one inventory; port or forward | Outbound calling via API, enabled by a PolyAI representative; SIP or Twilio routing (published) |
| Spam remediation | Number-reputation monitoring, automatic quarantine of flagged numbers, remediation, branded caller ID and local presence | Not published |
| IVR, screeners and gatekeepers | Navigates external phone trees, hold queues and human gatekeepers to reach the right party; DTMF both ways; voicemail detection and retry | Inbound self-service; outbound reminders, follow-ups and notifications via API; detecting a human, IVR or voicemail on outbound is not out of the box (published) |
| Insight & improvement | ||
| Reporting | Funnel, call-flow and conversation analytics on 100% of calls; ask for a report in plain language and get it built on the spot | Monitoring dashboards and a 99.9% uptime SLA included in the per-minute price (published) |
| Self-improvement | Reasoning trace on every call, simulate changes on past calls, agent proposes knowledge-base updates you approve | Proactive performance improvements by PolyAI included in the per-minute price (published) |
| Experimentation | A/B live or synthetic traffic, publish the winner, roll back; agent keeps what converts across a campaign | Not published |
| Pricing & compliance | ||
| Pricing | Plans start at $3K/month | Per minute, custom quote; no public rate card (published) |
| Compliance | SOC 2 Type II, HIPAA, GDPR, ISO 27001 | SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR (published) |
PolyAI figures from poly.ai (home, pricing, Agent Studio and security pages) and docs.poly.ai (outbound calling), checked 12 Oct 2026. PolyAI is a trademark of its owner. Harmony.ai is not affiliated with PolyAI.
Hear it for yourself.
Three scenarios. One AI agent under pressure.
The interruption test
The caller changes their mind mid-sentence. The agent keeps up, no reset.
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The edge case
An off-script question gets a controlled answer, then straight back to the flow.
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The handoff
When it's genuinely human territory, the agent transfers warm, with a summary.
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Proactive Sales Use Cases
Our agents integrate with your CRM to handle operations across the entire customer lifecycle.
Hear it on your own use case.
Four quick questions, then we’ll configure an agent on your use case and let you listen before you commit to anything.
Why teams choose Harmony.ai over PolyAI
Built for revenue, not a toolkit
Inbound and outbound on one platform. The agent dials, qualifies, and books meetings in your CRM.
Implementation is included
White-glove setup, live in days. No engineering project to stand up telephony, models, and workflows.
Every call becomes data
Every call transcribed and scored. Warm transfers with context, PII redaction, TCPA and DNC aware.
Scale without a quota request
1 to 10,000 parallel calls. Sub-200ms median response at any volume.
Meet Siena, your AI assistant
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
