AI voice agent for Acuity Scheduling

What connects to Acuity

Once Harmony.ai is linked to your Acuity account, the agent reads availability the same way your front desk does - by appointment type, staff member, and location. Acuity itself syncs against Google, Outlook, Office 365, or iCloud, so whichever calendar your business already runs, the agent is working off the same live schedule your team sees, not a stale export or a nightly sync that lags behind the day's actual bookings.

What the agent does on a call

A caller asking for a color appointment, a fitting, or a consult gets a real open slot, not a promise to call back. The agent books it straight into Acuity, offers the next available time when a preferred slot is taken, and handles reschedules and cancellations that would otherwise sit in a voicemail box overnight. For late cancellations, it can also work a backfill list - calling clients on a waitlist to fill the opening before the slot goes empty, something a front desk juggling a full lobby rarely has time to do on its own.

After the call

Every booking, move, or cancellation writes back to Acuity with the client's name and the reason for the call, the same detail a staff member would log by hand. Confirmation and reminder texts go out on your existing Acuity rules, so double-bookings and no-shows drop without anyone touching a spreadsheet or re-keying an appointment. For a multi-provider business, that means every stylist or practitioner's calendar stays accurate even when the phone rings faster than staff can pick up.