AI voice agent for monday.com

Harmony.ai adds a voice agent that works directly against monday.com boards, creating or updating an item as a call happens, moving its status column, assigning an owner, and posting the transcript to that item's updates feed.

Yes. If a call matches an existing item, the agent updates it. If it does not, the agent creates a new one on the right board with the fields filled in, the same way a person would after hanging up the phone.

It moves the status column itself when the call outcome calls for it, not just a comment. Any automation you have already built to trigger off that status change runs the same way it would for a manual update.

Yes. The transcript posts directly to the item's updates feed, the same place teammates already check for activity on that item, so anyone opening the board later sees exactly what was said on the call, not just a status change.

Teams running monday.com boards to manage a high volume of inbound or outbound calls, where someone would otherwise have to open the board and update an item by hand after every single call, time better spent on the next one.