Integration · SMS
AI voice agent with SMS follow-up
harmony.ai sends text messages around the call - confirmations, reminders, and reschedule links - from the same number your agent answers on.
Follow up every call with a text
harmony.ai sends confirmations, reminders, and links from the same number it answers on, so nothing depends on a callback.
Built around the conversations your buyers actually have.
The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
Explore the platform›Text as a second channel, not a separate one
A phone call doesn't always end the moment it ends. harmony.ai can follow a call with a text from the same number - a booking confirmation the moment you hang up, a reminder the day before, or a link to reschedule if a slot didn't work. If a caller doesn't pick up at all, the agent can text instead of leaving a voicemail that goes unheard.
What it handles
Confirmations and reminders reduce no-shows without a person typing them out one at a time. A payment or scheduling link can go out mid-call so the caller finishes the action on their own phone. Opt-outs are honored automatically - a caller who replies STOP stops getting texted, full stop.
Where it shows up
Every text sent or received logs to the same record as the call, so a rep or front desk sees the full thread - call, text, call - in one place instead of two systems that don't talk to each other.
Frequently asked questions
What are harmony.ai's SMS AI features?
Does texting replace the voice agent?
Are opt-outs handled automatically?
Does the text thread log with the call record?
Who is this built for?
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
SOC Type 2
We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.
GDPR
With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.
HIPAA
We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.
ISO 27001
Harmony is fully certified with ISO 27001, the internationally recognized standard for information security management.