Integration · WhatsApp
AI voice agent with WhatsApp follow-up
harmony.ai follows a call with a WhatsApp message - confirmations, reminders, and links - sent on the channel your customers already check daily.
Follow up every call on WhatsApp
harmony.ai sends confirmations, reminders, and links over WhatsApp, meeting customers on the channel they actually check.
Built around the conversations your buyers actually have.
The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
Explore the platform›Why WhatsApp, alongside voice
For a lot of customers outside the US, WhatsApp is the default way to text, not an alternative to it. harmony.ai can send a booking confirmation, a reminder, or a reschedule link over WhatsApp using approved message templates, so the follow-up lands where a caller is actually going to see it and reply, rather than an SMS that goes to a number they rarely check.
What it handles
Template messages cover the business-initiated cases - a confirmation right after booking, a reminder ahead of an appointment, a link to pay or reschedule. If the customer replies, that reply comes back into the same conversation record as the call, so a rep sees the full history without switching apps or hunting across two inboxes.
Where it shows up
Every WhatsApp message sent or received attaches to the caller's record alongside the call transcript, so the conversation reads as one thread, not a call in one system and a chat in another that nobody reconciles.
Frequently asked questions
What are harmony.ai's WhatsApp AI features?
Does WhatsApp replace the voice agent?
Do replies come back to the same record as the call?
Who is this built for?
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
SOC Type 2
We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.
GDPR
With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.
HIPAA
We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.
ISO 27001
Harmony is fully certified with ISO 27001, the internationally recognized standard for information security management.