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AI answering service for after-hours & overflow.

harmony.ai answers on your script, books on the call, and routes the rest - same SLA, same brand, no per-minute answering-service mark-up.

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LiveAfter-hours · Booking
A monday.com company - Trusted by revenue teams worldwide

Your phones go quiet at 5pm. Your demand doesn't.

Your phones go quiet at 5pm. Your demand doesn't.

100%

100%

100%

After-hours answered

70%

70%

70%

Resolved on first call

94%

94%

94%

CSAT

Harmony covers nights, weekends, and overflow - answering, booking, and capturing every after-hours call instead of sending it to voicemail.

How it works

Every step of the call, handled end to end.

From the first dial to a live handoff - your AI voice agent runs the whole call on your scripts and rules.

Explore the platform›

Catch the call

Picks up overflow, after-hours, and holiday calls instantly - no answering-service handoff.

Understand intent

Captures what the caller needs in their own words - not a phone-tree menu.

Resolve or book

Resolves tier-1 questions immediately, books a callback or appointment for the rest.

Hand off in the morning

Transcript and intent sync to your team so the morning callback is prepared.

Capabilities

Everything the agent does on the call,
built in.

  • Hot transfer - abstract geometric brand illustration

    Hot transfer with context

    Warm prospects move to a rep mid-call, with intent, notes, and transcript attached.

  • Call analytics - abstract geometric brand illustration

    Call analytics & QA

    Every call recorded, transcribed, dispositioned, and QA-scored - searchable by campaign.

  • Telephony - abstract geometric brand illustration

    Your telephony or ours

    Forward or port your numbers, bring your own trunks via Twilio or SIP, or go live on built-in telephony - white-glove either way.

  • 24/7 coverage - abstract geometric brand illustration

    24/7 always-on coverage

    Answers every call through nights, weekends, and overflow at full quality, so nothing rolls to voicemail after hours.

  • Appointments - abstract geometric brand illustration

    Books & reschedules appointments

    Confirms, books, and reschedules against your calendar during the call, and follows up on no-shows automatically.

Frequently asked questions

What is an AI answering service?

How is this different from a traditional answering service?

Do I need an after-hours answering service or an AI one?

Can it actually book appointments after hours?

Does it handle emergencies and escalations?

Will it work with our existing phone number?

How does it handle voicemails and no-callbacks?

How fast can we go live?

See After-Hours Coverage work a live overflow call.

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Ship a voice agent this week

No telephony glue or developer assembly required. Pick your use case, test your scenario, and deploy to production this week.

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© Harmony. A monday.com company.