AI answering service for after-hours & overflow.
harmony.ai answers on your script, books on the call, and routes the rest - same SLA, same brand, no per-minute answering-service mark-up.
After-hours answered
Resolved on first call
CSAT
Harmony covers nights, weekends, and overflow - answering, booking, and capturing every after-hours call instead of sending it to voicemail.
From the first dial to a live handoff - your AI voice agent runs the whole call on your scripts and rules.
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Catch the call
Picks up overflow, after-hours, and holiday calls instantly - no answering-service handoff.
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Understand intent
Captures what the caller needs in their own words - not a phone-tree menu.
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Resolve or book
Resolves tier-1 questions immediately, books a callback or appointment for the rest.
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Hand off in the morning
Transcript and intent sync to your team so the morning callback is prepared.
Capabilities
Everything the agent does on the call,
built in.
Hot transfer with context
Warm prospects move to a rep mid-call, with intent, notes, and transcript attached.
Call analytics & QA
Every call recorded, transcribed, dispositioned, and QA-scored - searchable by campaign.
Your telephony or ours
Forward or port your numbers, bring your own trunks via Twilio or SIP, or go live on built-in telephony - white-glove either way.
24/7 always-on coverage
Answers every call through nights, weekends, and overflow at full quality, so nothing rolls to voicemail after hours.
Books & reschedules appointments
Confirms, books, and reschedules against your calendar during the call, and follows up on no-shows automatically.
Frequently asked questions
What is an AI answering service?
How is this different from a traditional answering service?
Do I need an after-hours answering service or an AI one?
Can it actually book appointments after hours?
Does it handle emergencies and escalations?
Will it work with our existing phone number?
How does it handle voicemails and no-callbacks?
How fast can we go live?
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
SOC Type 2
We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.
GDPR
With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.
HIPAA
We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.
ISO 27001
Harmony is fully certified with ISO 27001, the internationally recognized standard for information security management.