Appointment reminders that confirm or reschedule.
harmony.ai calls every appointment, confirms or reschedules in your script, and writes back to your CRM or EMR - so every no-show becomes a slot you can still fill.
No-shows
Reschedules recovered
Confirmations captured
Harmony confirms, reminds, and reschedules by phone - recovering the slots that would have gone empty and keeping your calendar full.
From the first dial to a live handoff - your AI voice agent runs the whole call on your scripts and rules.
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Pull the schedule
Pulls upcoming appointments from your scheduling system on the right cadence.
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Confirm or reschedule
Calls every appointment, confirms or moves it in your script, and offers waitlist swaps.
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Backfill the slot
When a patient reschedules, the agent frees the slot for your team to refill.
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Write it back
Updates your scheduling system in real time - no front-desk data entry.
Capabilities
Everything the agent does on the call,
built in.
Call analytics & QA
Every call recorded, transcribed, dispositioned, and QA-scored - searchable by campaign.
Your telephony or ours
Forward or port your numbers, bring your own trunks via Twilio or SIP, or go live on built-in telephony - white-glove either way.
Voicemail detection & retry cadence
Detects answering machines, drops your approved voicemail, and schedules retries automatically inside approved calling windows.
24/7 always-on coverage
Answers every call through nights, weekends, and overflow at full quality, so nothing rolls to voicemail after hours.
Books & reschedules appointments
Confirms, books, and reschedules against your calendar during the call, and follows up on no-shows automatically.
Frequently asked questions
What is an automated appointment reminder service?
Can it actually reschedule on the call, not just remind?
Will it work with our EMR or scheduling system?
Do you sign a HIPAA BAA?
How does it handle voicemails and no-answers?
How fast can we go live?
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
SOC Type 2
We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.
GDPR
With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.
HIPAA
We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.
ISO 27001
Harmony is fully certified with ISO 27001, the internationally recognized standard for information security management.