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Conversational IVR that replaces the phone tree.

Callers just say what they need - the agent understands intent in sub-200ms, resolves tier-1 requests end-to-end, and routes the rest with full context.

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95%Routed first try
-75%Wait time
60%Resolved without an agent

Phone trees make callers press buttons and lose patience.

Harmony replaces the menu with a conversation - callers just say what they need and they're answered or routed the first time.

Every step of the call handled end to end

From the first dial to a live handoff - your AI voice agent runs the whole call on your scripts and rules.

01

Listen

Callers say what they need in their own words - no “press 1”, no menu maze.

02

Understand

The agent understands intent and picks the right path in sub-200ms.

03

Resolve

Handles tier-1 requests end-to-end - status, balance, hours, basic troubleshooting - with your data.

04

Route

Sends everything else to the right queue with the transcript, intent, and verification attached.

Call record in the Harmony.ai dashboard: completed outbound call, 2:34 long, outcome Converted, with a playable recording

Frequently asked questions

Conversational IVR is a phone system that lets callers say what they need in their own words instead of pressing through touch-tone menus. Sometimes called AI IVR or smart IVR, it understands caller intent, resolves tier-1 requests end-to-end, and routes everything else to the right queue with the context attached.

A traditional IVR forces callers through fixed "press 1" menus and misroutes anyone whose request doesn't fit the options. Conversational IVR understands the request directly - Harmony.ai routes in sub-200ms - so callers skip the menu entirely.

Both. Harmony.ai layers on top of Genesys Cloud, NICE CXone, Five9, Amazon Connect, Talkdesk, or Twilio Flex through their APIs - replace the menu, keep the platform. You can also bring your own telephony on Twilio or SIP, or use built-in telephony.

The agent routes the call to the right queue with the transcript, verified identity, and intent attached - the rep picks up already knowing why the caller called.

Yes. On outbound dials, the agent performs IVR traversal - it navigates external phone menus and hold queues to reach the right department or person.

Days, not quarters. Deployment is white-glove: we scope your top routing intents, connect your stack, load your approved flows, and launch.

Yes. Callers can speak or press keys - the agent handles DTMF input for things like account numbers, menu confirmations, or callers who prefer the keypad. It works the other way too: on outbound calls, the agent sends touch-tones to traverse external IVR menus and reach the right party.

Enterprise-grade security

Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.

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SOC Type 2

We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.

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GDPR

We operate under GDPR - the world's strictest standard for data privacy.

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HIPAA

We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.

ISO 27001 information security badge

ISO 27001

Harmony.ai is fully certified with ISO 27001, the internationally recognized standard for information security management.

AICPA SOC 2 badge

SOC Type 2

We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.

GDPR badge with a ring of EU stars

GDPR

We operate under GDPR - the world's strictest standard for data privacy.

HIPAA badge with a caduceus

HIPAA

We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.

ISO 27001 information security badge

ISO 27001

Harmony.ai is fully certified with ISO 27001, the internationally recognized standard for information security management.

Hear conversational IVR answer your busiest line.

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Built for revenue conversations, not just call handling. Talk to our team of Voice AI experts and see what the brain behind the voice can do for your pipeline.

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