Conversational IVR that replaces the phone tree.
Callers just say what they need - the agent understands intent in sub-400ms, resolves tier-1 requests end-to-end, and routes the rest with full context.
Routed first try
Wait time
Resolved without an agent
Harmony replaces the menu with a conversation - callers just say what they need and they're answered or routed the first time.
Every step of the call, handled end to end.
From the first dial to a live handoff - your AI voice agent runs the whole call on your scripts and rules.
Explore the platform›Capabilities
Everything the agent does on the call,
built in.
Thousands of concurrent calls
Scale a campaign up or down in minutes - concurrency is software, not headcount.
Smart routing & IVR traversal
Routes callers by intent inbound, and navigates external phone trees and hold queues on outbound to reach the right party.
Call analytics & QA
Every call recorded, transcribed, dispositioned, and QA-scored - searchable by campaign.
Learns across calls
A/B-tests openings and flows across the campaign and keeps what converts.
Touch-tone (DTMF) support
Callers can press keys as well as speak - the agent handles DTMF input throughout the call, and sends touch-tones itself when traversing outbound IVR menus.
