Conversational IVR that replaces the phone tree.
Callers just say what they need - the agent understands intent in sub-400ms, resolves tier-1 requests end-to-end, and routes the rest with full context.
Routed first try
Wait time
Resolved without an agent
Harmony replaces the menu with a conversation - callers just say what they need and they're answered or routed the first time.
From the first dial to a live handoff - your AI voice agent runs the whole call on your scripts and rules.
→
Listen
Callers say what they need in their own words - no "press 1", no menu maze.
→
Understand
The agent understands intent and picks the right path in sub-400ms.
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Resolve
Handles tier-1 requests end-to-end - status, balance, hours, basic troubleshooting - with your data.
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Route
Sends everything else to the right queue with the transcript, intent, and verification attached.
Capabilities
Everything the agent does on the call,
built in.
Thousands of concurrent calls
Scale a campaign up or down in minutes - concurrency is software, not headcount.
Smart routing & IVR traversal
Routes callers by intent inbound, and navigates external phone trees and hold queues on outbound to reach the right party.
Call analytics & QA
Every call recorded, transcribed, dispositioned, and QA-scored - searchable by campaign.
Learns across calls
A/B-tests openings and flows across the campaign and keeps what converts.
Touch-tone (DTMF) support
Callers can press keys as well as speak - the agent handles DTMF input throughout the call, and sends touch-tones itself when traversing outbound IVR menus.
Frequently asked questions
What is conversational IVR?
How is conversational IVR different from a traditional phone tree?
Does it replace our IVR or work with our CCaaS?
What happens when a caller needs a human?
Can it navigate other companies' phone trees on outbound calls?
How fast can we go live?
Does conversational IVR still support touch-tone (DTMF) input?
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
SOC Type 2
We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.
GDPR
With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.
HIPAA
We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.
ISO 27001
Harmony is fully certified with ISO 27001, the internationally recognized standard for information security management.