AI agents for ecommerce that call customers.

Four questions, most of your call volume

Strip out the edge cases and an ecommerce phone line is where is my order, when will it arrive, how do I return this, and what is this charge. They spike with every promotion, they arrive well outside business hours, and peak season multiplies them in a week. The seasonal agents hired in October are still learning the returns policy in December, which is precisely when the queue is longest and the customer is angriest.

harmony.ai answers those calls against live order, fulfillment and carrier data. Order status with the real tracking position rather than the shipped date. A missed delivery rebooked on the call instead of across three days of email. A return authorized, the label issued, and an exchange offered before a refund is. Damaged goods, chargebacks and repeat failures go to a person with the full order history and the transcript attached, so the customer does not start again from the beginning.

Outbound is where the phone pays for itself

High-value abandoned carts called back within the hour, while the intent is still live and the question that stopped the checkout can still be answered. Back-in-stock calls to the people who asked to be told, before the restock sells through. Replenishment calls on consumables at the interval each customer actually reorders on. Subscription save calls before a cancellation processes. Confirmation calls on high-risk or cash-on-delivery orders, which stop a failed delivery before the parcel ever ships.

Reads your stack, writes back to it

harmony.ai connects to your storefront, order management, helpdesk, 3PL and carrier data through their APIs, including Shopify. It works from the same order record your agents see, and every call is logged as a ticket with a transcript so nothing about the customer's history is lost between channels.