Use case · Home services
Answer the call before the water finishes flooding.
Triages emergency calls, books estimates, and confirms recurring service visits for plumbing, electrical, cleaning, and lawn care businesses.
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Built around the conversations your buyers actually have.
The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
Explore the platform›Industry fit
Built around the conversations your buyers actually have.
01
Emergency triage
Identifies true emergencies like a burst pipe or electrical hazard and prioritizes dispatch, instead of treating every call the same.
02
Estimate booking
Books quote and estimate visits against real technician availability, capturing the job details needed before the visit.
03
Recurring scheduling
Confirms and reschedules recurring lawn care, pest control, or cleaning visits without a homeowner needing to call in each time.
04
Technician ETAs
Answers 'when will the technician arrive' calls with a real update, without pulling a technician off the job to check in.
Capabilities
Everything the agent does on the call,
built in.
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Home services calls split into two speeds: now, and whenever
A homeowner calling about a burst pipe or a tripped breaker needs an answer in the next few minutes, not a callback tomorrow. The same business also fields plenty of calls that aren't urgent at all: booking a quote, scheduling a recurring lawn or pest visit, or asking when the technician will arrive. Treating both the same way, on the same understaffed line, means the truly urgent call waits behind routine ones.
Harmony answers every call and triages which is which. It handles true emergencies with priority, books estimates and recurring service visits against your real technician calendar, and gives homeowners an ETA on the technician already en route. Recurring plans, membership renewals, and appointment reminders all run through the same line without adding office staff.
Frequently asked questions
Yes, it triages the call based on what the homeowner describes and prioritizes dispatch for true emergencies like a burst pipe or an electrical hazard, instead of treating every incoming call the same way.
It books quote and estimate appointments against your real technician availability and captures the job details needed ahead of the visit, so the technician arrives prepared instead of scoping the job cold.
Yes, for lawn care, pest control, cleaning, and similar recurring services, it confirms and reschedules visits directly, without the homeowner needing to call in each time a routine appointment is due.
No. The qualifier is call volume, not headcount. A small crew fielding 500 or more calls a month across bookings, emergencies, and reminders is exactly the kind of customer this is built for, regardless of company size.
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