Use case · HVAC
The HVAC AI agent that answers at 2 a.m.
Answers no-heat and no-cool calls the moment they land, books the truck roll against your live dispatch board, and backfills the slots that cancel.
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Built around the conversations your buyers actually have.
The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
Explore the platform›Industry fit
Built around the conversations your buyers actually have.
01
First-ring answer
Picks up through the freeze, the heat wave and the Saturday night overflow, at the same quality as the first call of the day.
02
Emergency triage
Sorts a real no-heat emergency from a filter change, sets the arrival window, and puts the on-call tech on the line when it matters.
03
Cancellation backfill
Works the waitlist the second a job cancels or wraps early, so a technician's afternoon does not go out the window with it.
04
Tune-up and renewals
Runs the spring AC list, the fall furnace list and maintenance agreement renewals, then books the homeowners who say yes on the spot.
Capabilities
Everything the agent does on the call,
built in.
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The day your phone rings most is the day you can answer least
The first hard freeze and the first 95-degree afternoon do the same thing to an HVAC office. The board fills by nine, every tech is out, and the front desk is three calls deep with four more in the queue. The calls that roll to voicemail on those days are the highest-intent calls of your year: a homeowner with no heat, who will dial the next contractor in the search results long before you work down the callback list.
Harmony.ai picks up on the first ring, at any hour and at any volume. It asks what your dispatcher asks. What is the system doing. Residential or commercial. Is the address on a maintenance agreement. Is this a genuine emergency or can it hold until morning. Then it books against your real availability, sets the arrival window, and puts the on-call tech on the line when the answer is that it cannot wait.
The outbound calls nobody in the office has time to make
Confirming tomorrow's appointments so a truck does not roll to an empty driveway. Working the waitlist the minute a two-hour job finishes in forty minutes. Renewing maintenance agreements before they lapse. Running the spring AC and fall furnace tune-up lists. Following up on the estimates a comfort advisor left on someone's counter last week. Chasing invoices that have aged past ninety days. Harmony.ai runs those campaigns continuously and in parallel, and stops the moment a homeowner asks it to.
Built onto the dispatch board you already run
We do not ship a fixed connector catalog. Harmony.ai reads and writes your field service software and your calendar through their APIs, whether that is ServiceTitan, Housecall Pro, Jobber, FieldEdge or something built in-house. Every call is recorded, transcribed and written back to the job, so the tech knocking on the door already knows what the homeowner said at midnight.
Frequently asked questions
An HVAC AI agent is an autonomous voice agent that answers and places your company's phone calls. It takes service calls around the clock, triages emergencies, books jobs against your dispatch board, confirms appointments, and runs tune-up and renewal outreach, transferring to a person when a call needs one.
Yes. Harmony.ai reads live availability from your field service software, offers real arrival windows, and writes the booked job straight back with the customer, address, equipment details and problem description attached. It reschedules and cancels on the same call if the homeowner asks.
That is the point of it. Harmony.ai answers nights, weekends and holidays at full quality, asks the triage questions your dispatcher would ask, and puts the on-call technician on the line when a call is genuinely urgent. Everything else is booked for the next available window.
We do not ship a fixed connector catalog. Harmony.ai integrates with your field service platform, calendar and phone system through their APIs, including ServiceTitan, Housecall Pro, Jobber and FieldEdge, and we build the specific connection your office needs rather than asking you to change tools.
Yes. It runs the main line: answers on the first ring, resolves routine questions about pricing, hours, service areas and appointment status, books the ones that are ready to book, and routes anything else to the right person with the transcript already attached.
Yes. Harmony.ai runs outbound campaigns from your lists: seasonal tune-ups, lapsed maintenance agreements, unsold estimates, cancellation waitlists and appointment confirmations. It books the ones who are interested directly into the schedule and honors do-not-call requests immediately.
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
SOC Type 2
We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.
GDPR
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HIPAA
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ISO 27001
Harmony is fully certified with ISO 27001, the internationally recognized standard for information security management.