Use case · IoT
IoT AI agent that calls when a device alerts.
Your platform fires the event, Harmony.ai places the call, reaches a real person, takes a spoken acknowledgement, and writes the outcome back through the API.
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Built around the conversations your buyers actually have.
The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
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Built around the conversations your buyers actually have.
01
Alert escalation
Turns a critical device event into a phone call, works the escalation rota until someone answers, and records the spoken acknowledgement.
02
Truck roll triage
Calls before you dispatch, walks the customer through the checks that clear most faults, and books the visit only when one is needed.
03
Install scheduling
Books installation and activation visits against your field calendar and confirms site access and contact details the day before.
04
Fleet outreach
Calls sites about battery replacements, maintenance windows and connectivity renewals across a fleet too large to phone by hand.
Capabilities
Everything the agent does on the call,
built in.
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An alert nobody acknowledged is not an alert
A connected fleet produces events all day, and the ones that matter get delivered the same way as the ones that do not: a push notification, an email, a badge on a dashboard. At three in the morning, when a freezer in a store goes out of range, a leak sensor trips in a vacant unit, or a standby generator fails its weekly test, none of those channels reliably reaches a human being. A ringing phone does.
Harmony.ai takes the webhook from your platform and makes the call. It states what happened, where, and what the reading was, gets a spoken acknowledgement, and moves down the escalation rota if there is no answer, on the interval you set. The acknowledgement, the timestamp, the recording and the transcript all go back into your system, so the audit trail shows who was told what and when rather than that a notification was dispatched.
The human calls around the hardware
Installation and activation scheduling for anything that needs a person on site. Pre-dispatch triage, which is where most of the money is: a two-minute call that walks a customer through a power cycle, a reseat or a connectivity check avoids a truck roll that would otherwise be booked, driven and billed. Consumable and battery replacement outreach before a sensor goes dark. RMA and warranty intake. Connectivity and subscription renewals across a fleet too large for anyone to phone by hand. Maintenance window notifications to affected sites.
Triggered by your platform, not by a person
The rules stay where they belong, in your system. Harmony.ai is the outbound leg: API in, call out, structured result back. It scales with the alert volume rather than with your on-call headcount, which matters most on exactly the night when everything fails at once.
Frequently asked questions
It is a voice agent wired into your device platform. When a rule fires, Harmony.ai places a phone call to a real person, states what happened and where, takes a spoken acknowledgement, escalates if nobody answers, and writes the result back through your API.
Your platform sends a webhook with the event payload. Harmony.ai maps the fields into what the agent says, dials the first contact on the rota, and returns a structured result: reached or not reached, acknowledged or declined, plus the recording and transcript.
It moves down the escalation rota on the interval you configure, retrying and stepping up until someone acknowledges or the list is exhausted. Voicemail is detected rather than treated as a successful contact, and the unacknowledged state is reported back to your platform.
That is one of the strongest uses. Before a technician is dispatched, Harmony.ai calls the site and walks the contact through the basic checks: power cycle, cabling, connectivity, obstruction. Where that clears the fault the visit is canceled, and where it does not the visit is booked.
Yes. Every call returns a structured result to your system: who was called, when, whether they answered, what they acknowledged, and the full transcript. The audit trail records that a person was told, not simply that a notification was sent.
Calls run in parallel, so a storm of events does not queue behind a single line the way an on-call rotation does. You can also set suppression and grouping rules on your side so that one underlying fault does not produce fifty separate phone calls.
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