Use case · Luxury goods
Your phone should sound like your boutique.
Answers client calls in your brand's register, books private appointments, tracks repairs and orders across boutiques, and reaches the right advisor.
Product preview
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Built around the conversations your buyers actually have.
The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
Explore the platform›Industry fit
Built around the conversations your buyers actually have.
01
Client appointments
Books private appointments and client suite time against an advisor's real diary, and confirms the day before so the slot holds.
02
Cross-boutique stock
Checks a size or reference across boutiques and stock systems, then arranges a hold or a transfer instead of saying it is unavailable.
03
After-sales status
Answers the weekly where-is-my-watch call on servicing, repairs and alterations with the real status, and calls the client when it changes.
04
Waitlist and events
Calls the waitlist the day an allocated piece arrives, and invites clients to trunk shows and private views in your brand's own register.
Capabilities
Everything the agent does on the call,
built in.
Product preview
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The phone is the least controlled surface your brand owns
Every other touchpoint is designed to the millimeter. The store lighting, the packaging, the weight of the card the receipt goes in. Then a client calls the flagship, the line is picked up mid-sale by someone who cannot leave the floor, or it rings out, or the client service number puts a five-figure customer in a queue behind a hold recording. Nothing in that sequence was designed.
Harmony.ai answers in the register you specify: the vocabulary you approve, the pace you want, the level of formality your market expects. It does not invent availability, a price or a delivery date. When a client has a relationship with an advisor, it reaches that advisor rather than treating the call as a ticket.
The calls a boutique actually receives
Stock checks for a specific reference or size across boutiques, and a hold or a transfer arranged instead of a flat no. Private appointment and client suite booking against an advisor's real diary. After-sales status, which is the quiet majority of the volume: watch servicing, jewelry repair, resoling, alterations and restoration all run for weeks, and each week generates a call asking where it is. Authentication and warranty questions. Personal shopping and gifting. Order and delivery status on high-value pieces where the client expects a person, not a tracking link.
Outbound clienteling that would otherwise not happen
Calling the waitlist the day an allocated piece lands. Inviting clients to a trunk show, a private view or a collection preview. Post-purchase follow-up a week after a significant sale. Service completion calls. These are the calls every clienteling program specifies and almost no floor team has time to make, and they are the ones that hold a client relationship together between visits.
Frequently asked questions
Yes, when it is configured for it. Harmony.ai answers boutique and client service lines in the register you specify, handles appointment booking, stock and after-sales status, and hands the client to their own advisor when there is an existing relationship.
It uses the vocabulary, pacing and level of formality you define, and only says what your approved content supports. It does not improvise availability, pricing or delivery dates. Every call is recorded and transcribed, so brand and client service teams can review how the line sounds.
Yes. It books client suite and private appointment time against your advisors' live diaries, captures what the client wants to see, confirms the day before to protect the slot, and reschedules on request rather than letting the appointment quietly lapse.
Yes, and this is usually the largest share of the volume. Servicing, repair, alteration and restoration all run for weeks, and each week produces a status call. Harmony.ai reads the real status from your after-sales system and calls the client when it changes.
Yes. Where a client has a named advisor, Harmony.ai reaches that person and transfers with full context rather than routing the call to a general queue. When the advisor is unavailable, it books a call back at a time the client chooses.
Yes. One deployment can hold each boutique's own hours, stock, services and local policies, so a caller reaches answers specific to the location they dialled, while reporting rolls up across the network for client service and retail leadership.
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