Use case · Magazines & publishing
Answer every subscriber call, renewal or complaint.
Handles subscription renewals, billing questions, and delivery issue calls, so subscriber service doesn't compete with editorial and sales for phone time.
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Built around the conversations your buyers actually have.
The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
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Built around the conversations your buyers actually have.
01
Renewal & billing
Answers subscription renewal and billing questions directly against your subscription management system.
02
Delivery issues
Logs missed or damaged delivery reports and confirms next steps, without an editorial or sales line taking the call.
03
Win-back outreach
Places outbound calls to recently lapsed subscribers with a renewal offer, recovering revenue that would otherwise churn silently.
04
Capabilities
Everything the agent does on the call,
built in.
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Publishers field a narrow but steady mix of subscriber calls: renewal and billing questions, missed or damaged delivery reports, and occasional win-back calls to lapsed subscribers. None of it involves editorial or advertising staff, but it still needs answering, usually by whoever's available rather than a dedicated subscriber service line.
Harmony answers these calls directly, handles renewal and billing questions against your subscription system, logs delivery issues, and can place win-back calls to recently lapsed subscribers.
Frequently asked questions
Yes, it answers renewal and billing questions directly against your subscription management system, and logs delivery issue reports like a missed or damaged copy without a staff member handling the call.
It can place outbound calls to recently lapsed subscribers with a renewal offer, recovering revenue that would otherwise churn quietly with no outreach at all, at a volume a small subscriber service team can't call manually.
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