Use case · Manufacturing
Answer every quote, order, and dealer call.
Handles RFQ intake, order status, and distributor calls around the clock, so a quote request never sits until someone's back from the shop floor.
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Built around the conversations your buyers actually have.
The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
Explore the platform›Industry fit
Built around the conversations your buyers actually have.
01
RFQ call intake
Captures quote requests with the specs and quantities needed, and routes them to the right sales engineer instead of a voicemail.
02
Order status calls
Answers distributor and customer questions on order and shipment status directly from your ERP or order management data.
03
Dealer & distributor
Handles part availability and lead-time questions for dealers around the clock, without pulling staff off the production floor.
04
Escalation with specs
Routes pricing exceptions and engineering questions to the right person with the caller's requirements already captured.
Capabilities
Everything the agent does on the call,
built in.
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The phone rings between the front office and the floor
Manufacturers field a specific mix of calls that don't fit a typical sales or support desk: requests for a quote on a custom run, distributors checking order and shipment status, and dealers asking about part availability or lead times. Whoever normally answers is usually needed on the floor, not at a desk.
Harmony answers these calls directly, captures RFQ details and routes them to the right rep, checks order status against your ERP data, and answers standard lead-time and part-availability questions for dealers and distributors. Anything needing an engineering judgment or a pricing exception transfers to a person with the full request attached.
Frequently asked questions
Yes. It captures the specifications and quantities on a request-for-quote call and routes the request to the right sales engineer, instead of the caller reaching voicemail after the office has closed for the day.
It can answer distributor and customer order status questions directly from your ERP or order management data, pulling the actual shipment status instead of a staff member looking it up by hand between other tasks.
Those route to a live person along with the caller's requirements and specifications already captured on the call, so an engineer or sales rep isn't starting the pricing conversation from a blank page.
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
SOC Type 2
We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.
GDPR
With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.
HIPAA
We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.
ISO 27001
Harmony is fully certified with ISO 27001, the internationally recognized standard for information security management.