Field service technician reviewing a digital work order on a tablet beside an open electrical panel

Use case · Manufacturing

Answer every quote, order, and dealer call.

Q: Can an AI agent handle quote requests for manufacturers?

Yes. It captures the specifications and quantities on a request-for-quote call and routes the request to the right sales engineer, instead of the caller reaching voicemail after the office has closed for the day.

Q: Does it check order status against our system?

It can answer distributor and customer order status questions directly from your ERP or order management data, pulling the actual shipment status instead of a staff member looking it up by hand between other tasks.

Q: What happens with pricing or engineering questions?

Those route to a live person along with the caller's requirements and specifications already captured on the call, so an engineer or sales rep isn't starting the pricing conversation from a blank page.

Handles RFQ intake, order status, and distributor calls around the clock, so a quote request never sits until someone's back from the shop floor.

A monday.com company - Trusted by revenue teams worldwide

A missed RFQ call is a quote that goes to a competitor.

For manufacturers fielding hundreds of quote, order, and dealer calls a month, harmony keeps every one answered without adding office headcount.

Industry fit

Built around the conversations your buyers actually have.

The plays your team runs every day - handled end to end by an AI voice agent built for your industry.

Explore the platform›

RFQ call intake

Captures quote requests with the specs and quantities needed, and routes them to the right sales engineer instead of a voicemail.

Order status calls

Answers distributor and customer questions on order and shipment status directly from your ERP or order management data.

Dealer & distributor

Handles part availability and lead-time questions for dealers around the clock, without pulling staff off the production floor.

Escalation with specs

Routes pricing exceptions and engineering questions to the right person with the caller's requirements already captured.

The phone rings between the front office and the floor

Manufacturers field a specific mix of calls that don't fit a typical sales or support desk: requests for a quote on a custom run, distributors checking order and shipment status, and dealers asking about part availability or lead times. Whoever normally answers is usually needed on the floor, not at a desk.

Harmony answers these calls directly, captures RFQ details and routes them to the right rep, checks order status against your ERP data, and answers standard lead-time and part-availability questions for dealers and distributors. Anything needing an engineering judgment or a pricing exception transfers to a person with the full request attached.

Frequently asked questions

Can an AI agent handle quote requests for manufacturers?

Does it check order status against our system?

What happens with pricing or engineering questions?

Enterprise-grade security

Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.

SOC Type 2

We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.

GDPR

With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.

HIPAA

We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.

ISO 27001

Harmony is fully certified with ISO 27001, the internationally recognized standard for information security management.