Use case · Media and entertainment
The AI receptionist for media and entertainment.
Runs the main line for studios, agencies and venues, routing talent, press, crew and casting calls to the right desk without pushing anyone into a phone tree.
Your main line is five switchboards at once.
Agents, press, crew, vendors and casting all dial the same number. harmony.ai sorts them on intent and gets each one to the desk that can help.
Built around the conversations your buyers actually have.
The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
Explore the platform›One number, five completely different callers
A production company's main line takes an agent chasing an offer, a location owner returning a scout's call, a vendor about an unpaid invoice, a journalist on deadline, and somebody who saw a casting notice on Instagram. All five are urgent to the person calling and only one of them needs whoever picks up. A phone tree solves this by sending the important calls to voicemail and the unimportant ones to the wrong extension.
harmony.ai answers, asks what the call is about in ordinary language, and routes on intent: to the production office, to the coordinator working that specific title, to the press contact, to accounts payable, or to a voicemail with a transcript attached that somebody will actually read. It knows which projects are live, which have wrapped, and which were never announced, so it does not confirm something it should not.
The volume events that break a front desk
An open casting notice generates thousands of calls in a week for one project, and almost every caller needs the same six answers about eligibility, location, dates and what to bring. A venue box office on the morning tickets go on sale takes a month of calls in three hours. A press line the hour an announcement lands does the same. harmony.ai handles all of it in parallel, gives every caller the same accurate answer, and captures the ones worth passing on.
Outbound against the call sheet
Crew and background artist confirmations the night before, checked against the call sheet, with every no-answer flagged to the coordinator before the 5 a.m. crew call. Screening and event reminders. Rights and licensing inquiry callbacks. Availability checks across a talent or freelancer roster. Outcomes are written back to whatever production management or CRM system you run.
Frequently asked questions
What is an AI receptionist for media and entertainment?
Can an AI agent route calls for a production company?
Can it handle casting and open call volume?
Does it work for venues and box offices?
Can it confirm crew from a call sheet?
Does it replace our front desk?
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