Use case · Media and entertainment
The AI receptionist for media and entertainment.
Runs the main line for studios, agencies and venues, routing talent, press, crew and casting calls to the right desk without pushing anyone into a phone tree.
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Built around the conversations your buyers actually have.
The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
Explore the platform›Industry fit
Built around the conversations your buyers actually have.
01
Intent-based routing
Asks what the call is about in ordinary language and sends it to the right production office, desk or press contact, without a phone tree.
02
Casting call volume
Handles the thousands of calls one open casting notice creates, gives every caller the same six answers, and captures the ones worth keeping.
03
Box office and events
Answers on-sale morning at full volume, covers availability and access requirements, and calls ticket holders when a date moves.
04
Crew confirmations
Confirms crew and background artists against the call sheet the night before, and flags every no-answer to the coordinator before crew call.
Capabilities
Everything the agent does on the call,
built in.
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One number, five completely different callers
A production company's main line takes an agent chasing an offer, a location owner returning a scout's call, a vendor about an unpaid invoice, a journalist on deadline, and somebody who saw a casting notice on Instagram. All five are urgent to the person calling and only one of them needs whoever picks up. A phone tree solves this by sending the important calls to voicemail and the unimportant ones to the wrong extension.
Harmony.ai answers, asks what the call is about in ordinary language, and routes on intent: to the production office, to the coordinator working that specific title, to the press contact, to accounts payable, or to a voicemail with a transcript attached that somebody will actually read. It knows which projects are live, which have wrapped, and which were never announced, so it does not confirm something it should not.
The volume events that break a front desk
An open casting notice generates thousands of calls in a week for one project, and almost every caller needs the same six answers about eligibility, location, dates and what to bring. A venue box office on the morning tickets go on sale takes a month of calls in three hours. A press line the hour an announcement lands does the same. Harmony.ai handles all of it in parallel, gives every caller the same accurate answer, and captures the ones worth passing on.
Outbound against the call sheet
Crew and background artist confirmations the night before, checked against the call sheet, with every no-answer flagged to the coordinator before the 5 a.m. crew call. Screening and event reminders. Rights and licensing inquiry callbacks. Availability checks across a talent or freelancer roster. Outcomes are written back to whatever production management or CRM system you run.
Frequently asked questions
It is a voice agent that runs the main line for a studio, production company, agency, label or venue. It answers every call, works out what the caller needs in ordinary conversation, and routes to the right production office, desk or contact rather than through a phone tree.
Yes. Harmony.ai routes on intent rather than on menu options, so an agent chasing an offer, a vendor about an invoice and a journalist on deadline each reach a different desk. It can be configured to know which titles are live and which should not be confirmed.
Yes, and this is one of the clearest fits. One open casting notice can generate thousands of calls in a week, nearly all asking the same questions about eligibility, dates, location and what to bring. Harmony.ai answers every one in parallel and logs the callers worth following up.
Yes. It answers on-sale mornings at full volume, covers availability, pricing tiers, access requirements and door times, and calls ticket holders when a date moves or an event is canceled, returning a clean list of who was reached and what they chose.
Yes. Harmony.ai calls crew and background artists the night before against the call sheet, confirms attendance, call time and location, and flags every no-answer or decline to the coordinator with enough lead time to replace someone before crew call.
No. It absorbs the volume so your front desk is not the bottleneck between an agent and the person they need. Calls that need judgment, discretion or a relationship are transferred to a human with the caller's context already attached.
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