Use case · Restaurants
Answer the phone during the dinner rush.
Takes reservations, manages the waitlist, and answers to-go order status calls, exactly when your host stand is too busy to pick up the phone.
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Built around the conversations your buyers actually have.
The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
Explore the platform›Industry fit
Built around the conversations your buyers actually have.
01
Reservation booking
Books and confirms reservations against real table availability, including party size and special requests.
02
Waitlist management
Adds walk-in and phone callers to the waitlist and calls back automatically when a table becomes available.
03
To-go order status
Answers pickup and order status calls for to-go and delivery orders, without a server stepping away from tables.
04
Private events
Captures date, headcount, and requirements for large party and private event inquiries, and routes them to a manager.
Capabilities
Everything the agent does on the call,
built in.
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A restaurant's busiest phone hour is its busiest floor hour
The phone rings hardest at a restaurant during Friday dinner service, which is the exact moment a host or server can least afford to stop and answer it. Every unanswered call during a rush is a reservation, a waitlist add, or a to-go order that goes to the restaurant down the block instead.
Harmony answers the phone during service, books and manages reservations against real table availability, adds callers to the waitlist and calls back when a table opens, and answers to-go order status questions without pulling anyone off the floor. It handles the routine call volume so your team stays with the guests already in the building.
Frequently asked questions
Yes, it books and confirms reservations against your real table availability, including party size and any special seating requests, without a host needing to step away from the busy floor to answer the phone.
It adds callers and walk-ins to the waitlist and can call back automatically once a table becomes available, instead of a host managing a handwritten paper list during the busiest hour of the entire dinner shift.
Yes, it handles pickup and order status calls for to-go and delivery orders directly, freeing servers and kitchen staff to stay focused on the guests already seated in the dining room during a busy dinner service.
It captures the date, headcount, and any specific requirements for a large party or private event directly on the call, and routes the request to a manager to follow up and finalize the whole booking.
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