Use case · Service providers
Answer every client and account call.
Handles service request intake, SLA-driven dispatch calls, and contract or account questions, so client-facing lines stay covered around the clock.
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Built around the conversations your buyers actually have.
The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
Explore the platform›Industry fit
Built around the conversations your buyers actually have.
01
Contract-based intake
Logs service requests against the correct client account and contract terms, capturing what an SLA requires from the first call.
02
SLA-driven triage
Triages incoming requests against your response-time commitments, flagging anything that needs immediate dispatch.
03
Account & billing
Routes client account and billing questions to the right account manager, with the client's history already attached.
04
24/7 emergency line
Answers after-hours emergency service calls at full quality, so an SLA commitment holds even outside business hours.
Capabilities
Everything the agent does on the call,
built in.
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Professional and commercial service providers run on account calls, not walk-ins
Firms delivering ongoing services to business clients - facilities management, commercial contractors, staffing agencies, security and janitorial providers - field a different call mix than a consumer-facing business: service request intake against a contract or SLA, urgent dispatch calls that need triage against response-time commitments, and account questions from client contacts who expect a knowledgeable answer, not a hold queue.
Harmony answers these calls directly, logs service requests against the right account and contract, triages urgency against your SLA commitments, and routes account and billing questions to the right account manager with the client's history already attached.
Frequently asked questions
Yes, it logs requests against the correct client account and contract terms starting from the very first call, capturing exactly what the SLA requires instead of relying on a generic intake form or a fixed script.
It answers emergency service calls at full quality around the clock, which matters because an SLA response-time commitment does not pause outside of normal business hours, weekends, holidays, or the middle of the night.
It routes those calls to the right account manager with the client's account history and prior conversations already attached, so a contact never has to re-explain their situation to someone new on every single call.
It is built around contract and SLA-based service delivery to business clients, rather than consumer-facing sales or support, which changes what the call needs to capture and how urgency gets triaged.
Enterprise-grade security
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
SOC Type 2
We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.
GDPR
With our technical team based in Sweden, we operate under GDPR - the world's strictest standard for data privacy.
HIPAA
We safeguard your protected health information with HIPAA-compliant processes, policies, and technical controls.
ISO 27001
Harmony is fully certified with ISO 27001, the internationally recognized standard for information security management.