Use case · Spas
Fill every treatment room, every day.
Books facials, massages, and couples packages against real therapist availability, sells gift certificates, and fills cancellations before the slot goes empty.
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Built around the conversations your buyers actually have.
The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
Explore the platform›Industry fit
Built around the conversations your buyers actually have.
01
Multi-room booking
Checks real therapist and room availability to book single treatments or paired services like couples massages correctly the first time.
02
Cancellation refill
Calls the waitlist automatically the moment a slot opens, so a late cancellation doesn't sit empty until the next shift checks the calendar.
03
Gift cards & packages
Sells gift certificates and multi-visit packages over the phone and answers balance and redemption questions without staff involvement.
04
Membership renewals
Handles renewal and billing questions on recurring membership plans, and reschedules routine maintenance visits without a callback.
Capabilities
Everything the agent does on the call,
built in.
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A spa runs on rooms and therapists, not just chairs
Spa booking is harder than a single-service appointment: a couples massage needs two therapists and two rooms at once, a facial package needs the right esthetician, and a last-minute cancellation is revenue that disappears unless someone refills it fast. Front desk staff are usually mid-treatment-room-turnover exactly when the phone rings.
Harmony answers the phone, checks real availability across therapists and rooms, books single and multi-service appointments, and calls the waitlist the moment a slot opens up. It also handles gift certificate purchases and membership renewal questions, the two call types spas answer on repeat every week without ever generating enough volume to justify a dedicated desk role.
Frequently asked questions
Yes. It checks real-time availability across therapists and treatment rooms and can book single services or multi-person packages like couples massages correctly against the calendar your front desk already uses.
When a cancellation opens a slot, the agent can call down your waitlist automatically to offer the opening, instead of that slot sitting empty until front desk staff happen to notice it between appointments.
Yes, along with answering common balance, redemption, and expiration questions on the spot, which removes a steady stream of routine calls that would otherwise land on front desk staff every single week.
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