Use case · Field service
Book the job while the technician is still on the road.
Answers dispatch calls, schedules and reschedules service visits, and gives customers a real ETA, all while your technicians stay heads-down on the job.
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The plays your team runs every day - handled end to end by an AI voice agent built for your industry.
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Built around the conversations your buyers actually have.
01
Booking & reschedules
Books new service calls and reschedules existing ones against your real dispatch calendar, filling cancellations automatically.
02
Urgency triage
Asks the right questions to tell a routine appointment request from an urgent same-day call, and prioritizes dispatch accordingly.
03
Technician ETAs
Answers 'where's my technician' calls with a real status update, instead of a technician stopping a job to pick up the phone.
04
Quote follow-up
Calls back customers who requested a quote to confirm details and book the visit, before the lead goes cold.
Capabilities
Everything the agent does on the call,
built in.
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Field service runs on calls the office can't always take
A field service business lives on the phone: a customer calling to book a repair, another asking where the technician is, a third canceling and needing the slot refilled. The person who'd normally answer is often driving, on a ladder, or mid-repair, which is exactly when the call comes in.
Harmony answers the line, triages whether a request is routine or urgent, books and reschedules against your real dispatch calendar, and gives callers an ETA update pulled from technician location or job status. It keeps the schedule full without pulling a technician off a job to manage the phone.
Frequently asked questions
It answers the call, triages whether the request is routine or urgent, and books or reschedules the visit against your real dispatch calendar, so a technician doesn't have to stop a job just to manage the phone.
Yes, when connected to your dispatch or location data it can give callers a real ETA update instead of routing the call to voicemail or pulling a technician off a job just to answer a status question.
It works at any volume, but it earns its keep once a business is fielding hundreds of booking, reschedule, and status calls a month, which is when a phone that's always answered starts to matter most.
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