The Voice AI Playbook
Field notes for the leaders, operators, and engineers driving AI transformation - what actually moves the number when voice AI hits production, what breaks at scale, and what your peers are shipping this quarter.
The Sales Tool Graveyard in My CRM (and Where Voice AI Actually Earns Its Seat)
I've bought more sales tools than I can defend in a budget review. Here's what actually moves a number, what's just noise, and where voice AI fits.
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What an AI SDR Actually Does (And the Three Jobs I'd Never Hand It)
The pitch is "fire your SDR team." The reality is narrower and more useful - here's where AI carries the load, where humans stay, and how to deploy one without torching your lists.
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More Calls, Same Team: What AI Outreach Actually Changes
The bottleneck in outreach was never the dialing. It was the gap between intent and the first human voice - and that's the part AI is good at closing.
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The Marketing AI Tool Nobody Demos: Voice That Actually Calls Your Leads
Most AI marketing tools help you make more stuff. The one that moved my numbers picks up the phone in the ninety seconds that decide whether a lead converts.
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Your Calls Already Know What's Wrong. You're Just Not Listening.
Most QA programs grade a handful of calls and call it data. The phone line is the richest customer feedback channel you own - here's how to actually mine it.
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What Insurance Taught Me About Where AI Calling Actually Belongs
Insurance is the vertical that punishes a bad phone call hardest - which is exactly why it's the best place to be disciplined about what AI should and shouldn't say.
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What I Wish More Insurance Teams Knew About Speed-to-Lead
In insurance, the first agent to call usually wins the policy - and most teams are losing that race before they even pick up the phone.
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What I Learned Putting AI on Our Order Verification Calls
Verification calls look like the easiest thing to automate and turn out to be one of the trickiest - here's what actually breaks and how we built around it.
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