What is a conversational IVR?
A conversational IVR answers calls with an AI agent that lets callers say what they need in plain language, instead of navigating a numbered menu. It understands the request, resolves simple ones on the spot and routes the rest with context attached.
Where a touch-tone IVR asks the caller to fit their problem into a menu, a conversational IVR asks "How can I help?" and works from the answer. The detailed walkthrough, from definition to deployment, is in What is conversational IVR?